It's a conceptional structure build on the foundation of laser focus on customer centric business growth.Whether it is about winning new customers, increasing net and gross retention rates or keeping a customer healthy and happy with the product, the methodology for value realization lies at the core of your business strategy.
From Source to Dashboards - A Complete Solution
Customer Segmentation, Health Score, Baselines and Unique Thresholds
Partner with your organization to customize per need basis
Testimonials, user feedback channels and subscriptions
Regular check-ins to ensure accurate reporting and minimized data inaccuracies
Globally organizations are working tirelessly to build the best customer success experiences and are mostly reactive to customer business outcomes. Business KPIs are at based on linear forecasts and there is no way to incorporate smarter data led insights to better those decisions and strategies. Our goal is to make you successful by moving from "Tell us" to "Inform".
Unlike conventional customer engagement tactics, our framework helps you segment customers, pin point their problems/experiences, and use it to demonstrate product’s value that met their wants and needs. We curated the solution to empower you with the right actions to take,and not overwhelm them with all the features and ask them to pick what they need.
The key here is to narrow down and identify customers which are in High, Medium and Low touch zone. Once this is established, you can design appropriate strategies to win the business. Let's say a customer is in High touch zone, meaning they have low usage and are not actively engaging with the product. In order to prevent the customer from churning ,you can schedule a free professional services training or instructor led course for them to activate usage.This framework allowes you to focus on and quantify the ROI for the customer.
This is by no means an exhaustive list; the key is to shift from manual assesment and being reactive to customer outcomes and shift gears towards being data driven and allowing everybody within organization to speak the same language and work towards business growth and success as aligned to product and company strategy.